Membership

 

 

Become A Member

CFM Members

A Service Provider is required to be a member of the “Supply” side as soon as they obtain a license to operate any Network Service. The public can become a member of CFM through consumer association representations in CFM from the “Demand” side.

As a member of CFM, an organisation is obliged to abide by the rules contained in the CONSTITUTION OF “FORUM PENGGUNA KOMUNIKASI DAN MULTIMEDIA MALAYSIA”

The benefits of CFM membership

Even though CFM membership is mandatory for eligible License holders, there are several benefits that can be gained from being a member of CFM.

  • CFM is interested in considering both sides of the dispute, not just the complainant's, and where necessary, assisting the parties to find a fair resolution.
  • CFM Membership can increase consumer confidence in a provider as potential and existing customers know that they can contact CFM if they have a problem that cannot be resolved directly with their provider.
  • By being a CFM member also positively impacts a provider’s corporate philanthropy by being in the participative position in providing solutions for a better quality of service and delivering to the consumer’s needs.
  • CFM is aiming to begin practicing Alternative Dispute Resolution, which in seeking to resolve consumer complaints outside the traditional legal process, is a less costly and more time-effective means of dealing with a customer complaint that may otherwise have gone to court.
  • By being a member, it allows the member access to participate in the drafting, developing and preparing of codes that protect the rights of consumer pursuant to the provision of Communication and Multimedia Act 1998.
  • CFM aims to foster cooperative relationships with its members, and where possible, to help its members to implement strategies to better understand the root cause of complaints. For example, CFM can read through the terms and conditions of a contract and give informal feedback on areas that could be considered confusing or misleading to the consumer.
  • CFM can provide statistics to members on the number and nature of complaints received about them. This data can be useful in helping members to identify internal customer service issues.
 

Membership Form

Membership forms can be obtained at the link below or CFM’s secretariat at the address and contact details provided below. There are two categories of members:

  1. Ordinary membership - open to commercial organizations, public interest groups, non-governmental organizations and institutions of higher learning.
  2. Associate Membership - open to Non-SKMM licensed commercial organizations and individuals.

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Download CFM Membership Application Form CFM Membership Application Form
(PDF, 244kb)

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Membership & Subscription Fees
ORDINARY SUPPLY
MEMBER
ORDINARY DEMAND
MEMBER
ASSOCIATE MEMBER (ORGANISATION)
ASSOCIATE MEMBER (INDIVIDUAL)
Entrance Fee RM1,000 Entrance Fee RM10 Entrance Fee RM100 Entrance Fee RM10
Annual Subscription
RM 3,000
Annual Subscription
RM 30
Annual Subscription
RM 200
Annual Subscription
RM 20
The abovementioned entrance fee and annual subscription is applicable to all Ordinary Members save and except Ordinary Members who are classified by the Council as within the definition of a Non-Government Organisation, Public Interest Group or Institutions of Higher Learning Ordinary Members who are classified by the Council as within the definition of a Non-Government Organisation, Public Interest Group or Institutions of Higher Learning The abovementioned entrance fee and annual subscription is applicable to all Associate Members who are
non-individuals.
The abovementioned entrance fee and annual subscription is applicable to all Associate Members who are individuals.

 

 
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